If you’re a doctor or healthcare provider managing your Google Business Profile (GBP), you already know how important it is to keep your listing updated. Uploading clinic photos, doctor images, or treatment room pictures helps build trust with patients.
But sometimes, you may face a frustrating problem: your uploaded photo shows a “Not Approved” or “Rejected” message. Don’t worry—this is a common issue, and there are ways to fix it!
✅ Why Your Image Was Not Approved on Google Business Profile
Google uses automated systems to check uploaded images. No real person is reviewing your photos. If the system thinks the photo doesn’t follow its rules, it may be rejected.
📸 Common Reasons Google Rejects Images
1. Image Format and Quality Issues
- Blurry or low-quality images get rejected.
- Images with too much editing or filters may be flagged.
- Screenshots are not allowed.
- Must be JPG, JPEG, or PNG format.
- Minimum size: 720×720 pixels.
- File size must be under 5 MB.
2. Image Content Issues
- Inappropriate content (e.g., nudity, violence, or hate symbols).
- Stock photos or watermarked images are not allowed.
- Images with too much text, phone numbers, or large logos get rejected.
- Duplicate images (same image uploaded twice).
- Photos that misrepresent your clinic or services.
3. Account Problems
- Your Google Business Profile is not verified.
- Your profile was suspended.
- The listing is less than 2 weeks old.
- Your Google account is deactivated.
🖼️ Special Rules for Cover Photos
If you’re updating your Google Business Profile cover photo, the rules above still apply. But cover photos have stricter requirements. Google may not show your selected cover photo even if it’s approved.
🔁 How to Fix or Appeal a Rejected Google Business Profile Photo
Step 1: Check Google’s Image Guidelines
Make sure your image is high quality, correct format, and does not break content rules. Resize if needed using tools like Adobe Express.
Step 2: Try Uploading the Photo Again
Sometimes, the rejection is temporary. Wait 48 hours or up to 2 weeks, then try uploading again.
Step 3: Use Google’s Photo Appeal Form
If your photo still gets rejected:
- Log in to your Google account.
- Go to the Google Business Profile Help Page.
- Choose your business.
- Enter “image not approved.”
- Select “Fix photo that doesn’t show.”
- Choose Email as the contact method.
- Attach the rejected photo.
- Fill in all the details and submit the form.
- Save the Case ID for tracking.
You’ll receive a reply from Google with the next steps.
💡 Bonus Tip for Doctors and Clinics
- Use authentic photos from your clinic.
- Show the reception area, consultation room, or staff members (with permission).
- Avoid stock images.
- Keep text minimal
- Focus on building patient trust.
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