Transforming Healthcare: A Journey with Dr. Subhash Chandra | Innovations in Medicine and Leadership

Step into the world of healthcare transformation with Dr. Subhash Chandra, a distinguished surgeon and visionary CEO who has taken his family hospital to unprecedented heights. Dr. Chandra shares his remarkable journey of elevating his hospital through sheer dedication and innovative strategies.

A Blend of Medical Expertise and Leadership

With an MS in Surgery, Dr. Subhash Chandra combines his medical expertise with exceptional leadership acumen. His unique blend of skills has been instrumental in revolutionizing healthcare delivery within his community. From the operating room to the boardroom, Dr. Chandra’s influence is profound, driven by relentless hard work and an unwavering commitment to excellence.

Transformative Methods and Approaches

Dr. Chandra’s approach to healthcare is comprehensive and multifaceted. He delves into the various methods and strategies he employs to take his hospital to the next level. Key among these is the implementation of cutting-edge technology, which has significantly enhanced the quality and efficiency of care. By staying at the forefront of medical advancements, Dr. Chandra ensures his hospital remains a leader in healthcare innovation.

Fostering a Culture of Excellence and Compassion

Beyond technological advancements, Dr. Chandra places a strong emphasis on cultivating a culture of excellence and compassion. He believes that the true measure of a hospital’s success lies in its ability to deliver compassionate care while maintaining the highest standards of medical practice. Under his leadership, the hospital has adopted practices that prioritize patient well-being and staff satisfaction, creating an environment where excellence thrives.

Automated Follow-Up Process

One of the key innovations introduced by Dr. Chandra is a robust follow-up process designed to improve patient adherence and care continuity. Recognizing that missed follow-up appointments can lead to deteriorating health conditions and increased readmission rates, Dr. Chandra developed an automated messaging system to remind patients of their upcoming appointments. Here’s how it works:

  1. Automated Messages: Patients receive automated reminders about their follow-up appointments, ensuring they know the date and time well in advance.
  2. Red Flag System: If a patient misses their appointment, a red flag is raised in the system.
  3. Personalized Calls: Following the red flag, the hospital staff personally calls the patient to remind them of their follow-up, demonstrating the hospital’s commitment to patient care and reducing the likelihood of missed appointments.

Enhancing Patient Feedback

In addition to improving follow-up processes, Dr. Chandra has also focused on developing a comprehensive feedback system to enhance patient satisfaction and service quality. Understanding patient experiences and addressing concerns promptly is crucial for continuous improvement. The feedback system works as follows:

  1. Rating Requests: After their visit, patients receive a message asking them to rate their experience on a scale of 1 to 5 stars.
  2. Google Reviews for High Ratings: Patients who rate their experience with 4 or 5 stars receive an additional message encouraging them to leave a review on Google. This not only boosts the hospital’s online presence but also helps attract new patients.
  3. Immediate Attention to Low Ratings: If a patient rates their experience below 4 stars, their feedback is immediately flagged and sent to the hospital management.
  4. Corrective Actions: The management reviews the negative feedback to identify areas for improvement and takes appropriate corrective actions to address any issues, ensuring that patient concerns are resolved promptly and effectively

Insights for Aspiring Leaders and Healthcare Professionals

Whether you are a healthcare professional, an aspiring leader, or simply curious about the future of medicine, Dr. Chandra’s insights are invaluable. His experience demonstrates the dynamic intersection of healthcare and leadership, highlighting how innovative thinking and passionate commitment can drive transformative change. For those looking to further improve their healthcare practice, the Doctorpreneur Academy offers invaluable resources and strategies, emphasizing the importance of increasing patient footfall in clinics and hospitals,


Dr. Subhash Chandra’s journey is a testament to what can be achieved through dedication, innovation, and a relentless pursuit of excellence. His leadership has not only transformed his family hospital but also set a benchmark for healthcare delivery in his community. Join us in this inspiring conversation to learn more about the strategies and philosophies that drive his success. Subscribe now and be part of this extraordinary journey of healthcare transformation!

If you want to listen to the full story please watch here
To register for our next masterclass please click here

Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)